How Your Wallet Trail Is Handled
Our Privacy Policy explains what we collect when you open an account, complete phone verification, sign in from a mobile browser, or contact support about a payment status. Account details can include your contact information, login activity, device signals and records needed to match a receipt
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with a wallet action. When you use DANA, OVO, GoPay or QRIS, we keep the transaction reference needed to check status and resolve a cashier question; bank transfer and virtual account records may be handled in the same way. We use this data to provide account
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access, protect the login path, answer privacy requests and meet applicable obligations. Access or eligibility depends on local law, and our policy should be read together with any terms shown during account steps. We do not ask you to send wallet passwords through support.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.